Experience and education on a full-width timeline.
Jul 2024
Present
WorkJul 2024 — Present
L2 Support Engineer
Cognizant · Full-time · India
Provide production support for business-critical financial applications supporting Macy’s operations.
Manage incidents, service requests, problems, and changes through ServiceNow while working within SLAs and operational processes.
Monitor application health, batch jobs, financial data flows, transactions, and alerts; perform validation, reconciliation, and post-release health checks.
Investigate application failures, data discrepancies, and processing issues through troubleshooting, log analysis, and root-cause analysis.
Collaborate with development and cross-functional teams on incident resolution, escalations, releases, and preventive or permanent fixes.
Use AI-assisted engineering tools, including Claude Code and Codex, to investigate selected issues, improve documentation, and create small productivity utilities with human review.
Studied programming in C, C++, and Java alongside data structures, algorithms, operating systems, databases, computer networks, and compiler design.
Completed focused coursework and labs in artificial intelligence, machine learning, applied data science, soft computing, and digital image processing.
Covered software engineering, software architecture, human-computer interaction, probability and statistics, linear algebra, and related engineering foundations.
Completed a final-semester capstone project worth 15 credits.
Provide production support for business-critical financial applications supporting Macy’s operations.
Manage incidents, service requests, problems, and changes through ServiceNow while working within SLAs and operational processes.
Monitor application health, batch jobs, financial data flows, transactions, and alerts; perform validation, reconciliation, and post-release health checks.
Investigate application failures, data discrepancies, and processing issues through troubleshooting, log analysis, and root-cause analysis.
Collaborate with development and cross-functional teams on incident resolution, escalations, releases, and preventive or permanent fixes.
Use AI-assisted engineering tools, including Claude Code and Codex, to investigate selected issues, improve documentation, and create small productivity utilities with human review.
Studied programming in C, C++, and Java alongside data structures, algorithms, operating systems, databases, computer networks, and compiler design.
Completed focused coursework and labs in artificial intelligence, machine learning, applied data science, soft computing, and digital image processing.
Covered software engineering, software architecture, human-computer interaction, probability and statistics, linear algebra, and related engineering foundations.
Completed a final-semester capstone project worth 15 credits.